Quality Control
Our Quality Control Service is designed to give both brands and manufacturers peace of mind, because all the products are checked by The Bali Curator as an independent third party before they are shipped. This way goods that didn’t pass quality control can be revised while they are still in Bali and won't need to be returned from overseas.
At The Bali Curator it is our goal to help set-up and maintain collaborations that are beneficial for both brands and producers. We believe that the Quality Control process contributes to this cause, as it will be beneficial for both the brand and makers if the goods that are shipped are of satisfactory and consistent quality.
How does it work?
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1. Enquire
Start by filling-out our Quality Control Enquiry Form through the following link:
Access the Quality Control Enquiry Form
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2. Receive a Quote
We will review your request and will get back to you within three working days with a quote for your quality control project.
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3. Pay the Deposit
When you have accepted the quote, we will send you an invoice. 50% deposit is required to start the project, and the other 50% is required before the goods are sent back to the manufacturer or shipped to you.
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4. Quality Control Checklist
We will ask you to send your design brief or confirmed sample if available. If not, we will use the first production item as a reference for the quality control checklist. We will confirm the checklist with you before we start.
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5. Collecting the goods
When te production is ready, kindly ask your manufacturer to send the products to our office. Or inform our team so we can organize pick-up. If the products are very large and heavy our team can do quality control in the manufacturer’s warehouse.
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6. Quality Control
We will start the Quality Control process when we have received all goods. If you would like us to check per batch, please let us know at the time of booking, so we can plan accordingly. We will write the checking results in a report. The report will be sent to you by email.
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7. Send items back to manufacturer
We will attach a hangtag to any items that need revision with notes for the manufacturer and we will coordinate sending the items that need revision back to your manufacturer
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8. Check revision
Depending on your booking with us, we can do another round of checking after revision is done, or your manufacturer can ship the goods directly after revision is done.
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9. Shipment
We can ship items that passed our Quality Control to you directly, or we can send them back to your manufacturer, depending on your request.
FAQs
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Quality control should be a standard procedure for all production processes. It does not mean that the artisans that worked on your products produce bad quality. It only means that we accept the fact that in each process that is operated by humans - as talented as they may be - mistakes can be made. By incorporating Quality Control as a standard procedure in your production process, you allow your artisans to be human, while you can still be confident about the quality of the products that will be shipped to your customers.
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The Quality Control Fee is charged per product. The fee depends on the type of product, and the amount of products to be checked. The rates vary usually from Rp. 15.000 - Rp. 85.000 per product (custom prices may apply for unique products, such as one of a kind artworks or furniture). We require a minimum fee of Rp. 1.000.000 to start a quality control project.
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The timeline for your project depends a lot on the quantity and also the type of products. In most cases, the checking process will take 7 - 10 days from the day the goods were delivered to our office. Please note this is the timeline for the checking process and does not include the time artisans may need for the revisions.
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You can access our enquiry form here: Quality Control Enquiry
Our team will review your enquiry and then get back to you by email within three working days to send you a quote.
Ideally, you book the Quality Control service in advance to make sure our team is available when your production is ready.